Privacy Policy Commitment:

Information Security Your privacy is of paramount important to us. To better assure protection of your privacy this notice explains our online information practices and the choices you can make about the way your information is used. Our Privacy Policy is straight forth, easy to find, (available on our homepage) and at any location within this site where information is requested.

The Information We Collect:

This notice applies to all information collected on our web site including service requests, registration for discount coupons and other periodic offers. Additionally we may query you about your dwelling's architecture, or your equipment configuration parameters that expedite our customer service representative's and technician's ability to provide timely effective remediation of issues you are experiencing or provide installation proposals.

The type of information we collect on these pages are:
  • Name
  • Address
  • Email Address
  • Preferred Contact Media
  • Preferred Time to contact
  • Telephone Number
  • Equipment Type
  • Vendor
  • Model Number
  • Date of Manufacture


    • The Way We Use This Information:

    We use this information you provide when placing a service request only to complete that request. We do not share this information with third parties except to the extent necessary to complete your request. We use the information you provide only to perform the specific service and to confirm customer satisfaction.

    Email We use your email address if you indicate that it is your preferred media of contact or to reply to any email queries you send us. Such address's are not used for any other purpose and are not shared with third parties. We prudently archived your personal information for the duration of your warranty period or Modern Mechanical ESP™ contract duration. These records remain within our secured electronic media storage only for the duration necessary to fulfill legal requirements for maintenance of business records. After that point all your records are purged from electronic and physical storage media.

    Our Commitment To Data Security:

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of sensitive information, we have instituted appropriate physical, electronic, and managerial procedures to safeguard and secure the information we have collected in aggregate on-line.

    Shawn Mitchell on privacy:

    I do not like to be bothered during quality family time with telemarketers' promotions, nor do I like SPAM. As the President of Modern Mechanical, L.L.C, I promise you we will not have anyone telemarket you or send you unsolicited email promotions.

    We endeavor to keep you informed of new services; policy updates and staffing changes, which are of merit through our semi-annual newsletter. This correspondence is focused on providing you with the state of the art residential HVAC and Plumbing equipment/services we believe may be immediately beneficial to you. Anyone who asks to be removed from our customer mailing list is promptly accommodated.

    Modern Mechanical ESP™ customers receive postcards, telephone or email reminders to schedule maintenance service visits. Also, contact will be made when it is time to renew your HomeGuard service agreement.

    Comments of outstanding quality service are shared with enthusiasm at our monthly staff meetings providing reinforcement for jobs well done. Comments on all issues and concerns are carefully reviewed, validated and followed by an appropriate response as soon as practical.


       
    Design and Programming by Strategic Solutions
    © 2011 Modern Mechanical, LLC